The heritage
of mankind

All gastronomic businesses on the site will remain closed during the „lockdown“, the bistro on Shaft XII will offer to-go sales from a food truck on selected days.

In the coming days, Zollverein Foundation will communicate, which of the events planned for the beginning of 2021 can take place under the given conditions or have to be cancelled. We will try to find an alternative date throughout the year.

The open spaces of the World Heritage Site as well as the Zollverein Park are accessible. Guests are asked to adhere to the present hygiene and distance rules.

Return and reimbursement of already procured tickets
If the tickets have been purchased via the common online portals or via the ticket shop of the Zollverein Foundation, the ticket provider ADticket will contact the clients and inform them about the further procedure of reimbursement. Should they have been bought from one of the ticket offices at an event of the Zollverein Foundation, you can contact us for a refunding by an e-mail to veranstaltung@zollverein.de. Further information about entrance cards, which have been acquired from an advance booking office, will be provided by the corresponding offices.

Zollverein guided tours
Already purchased tickets for guided tours can be exchanged into vouchers, or the costs can be reimbursed. The Zollverein visitor service will provide information about this under besucherdienst@zollverein.de.

Ruhr Museum
Visitors will get a voucher or a reimbursement for already booked online tickets, corresponding information under besucherdienst@ruhrmuseum.de.